VFS Global Visa Application Centres operate strictly in accordance with the directives of the central and local government authorities and the diplomatic mission of the country (i.e Embassy/Consulate) for which a visa is being applied. Check if you can get a refund by: If the company won’t give you a refund, it’s usually better to wait and see if they cancel the booking later. If you want, you might be able to rearrange your wedding or civil partnership registration for a new date. Introduction to the Citizens Advice service, Future of advice: our strategic framework 2019-22, check if your holiday’s a package holiday, check if the company’s protected on ABTA’s website, check if the company’s protected on the BCH scheme website, Contact the Citizens Advice consumer helpline, check if you can get a refund if you paid by card or Paypal, find out what to do about holidays during local lockdowns, Check if you can get a refund on an event ticket, Check the government guidance on wedding and event contracts, check how to deal with a company that won’t give you a refund, contact the Citizens Advice consumer helpline, check how to report a company to Trading Standards, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, within 14 days for a cancelled package holiday –, within 7 days for a European flight – you can, whether you can change your mind later and get a refund. It’s usually best to ask for a refund instead. and the country you’re going to, in the fields provided). As a result, airlines have grounded flights, while the Foreign and Commonwealth Office (FCO) has advised against travel to several big tourist destinations. Even if you're not coming from or going to an area that automatically qualifies for a refund, though, it might be possible to get your money back. Hence, as the situation remains fluid, do check official travel advisories or information about travel restrictions on the website of the respective country/government/Embassy/Consulate, or your travel service provider, even if you You should get a refund for your voucher if your holiday was a package holiday and the company that went into administration was protected by, for example: If you have travel insurance, check if you can make a claim. The non-outsourced Service and Support Centres have also re-opened but are offering a reduced number of appointments.. Immigration tribunal hearings. Landlady describes horror of Covid-19: 'You can feel yourself suffocating', Julie Cooper, who runs The Don bar in Stockton, County Durham was treated at University Hospital of North Tees after she began to struggle to breath having caught the coronavirus. But even in recent statements, the geographical areas covered by refund policies haven't kept up with, Marriott, the world's largest hotel chain, is waiving cancellation fees for travelers going to or coming from. If you can’t get a refund from your travel provider then there are other options available. The card issuer and the providers bank will normally work together to look into the refund for you. For example, if you were due to fly from Heathrow to Shanghai and then Shanghai to Sydney and the flight from Heathrow was cancelled, then the operating air carrier will still be obliged to get you to Sydney or provide a refund, depending on your preference. "They've made no resources available that I'm aware of," said Moldofsky. Our Visa Application Centres globally are implementing precautionary measures for the prevention of COVID-19, as per the guidelines prescribed by the World Health Organisation This is advice for visa customers and applicants in the UK, visa customers outside of the UK and British nationals overseas who need to apply for a passport affected by travel restrictions associated to COVID-19. Processing times are To help, we asked flight delay compensation solicitors at Bott and Co for your rights - including whether you have added protection if you paid via credit card. In many circumstances, travel is protected under these industry schemes. You can find out more or opt-out from some cookies. Once an application is submitted, you can receive updates on your application’s progress through VFS Global’s online tracking service, or via text messaging if you have opted for the SMS service. information pertaining to specific countries will be published here. Is there anything wrong with this page? If you’re thinking of accepting a voucher, check the terms and conditions, including: If the company goes into administration before you use your voucher, you won’t be able to spend it. Qualifying bookings can be canceled without penalty. While some countries have closed Visa Application Centres completely, others remain functional and This also applies to other goods and services you may not have received due to coronavirus. We've rounded up the top gifts men will love, including the funny, quirky and practical presents, If there's a lady in your life you'd like to treat this Christmas, look no further. Certain governments might have suspended all visa services while some governments may be accepting applications only for certain visa categories. You can unsubscribe at any time. You could get help from your credit or debit card provider or from your travel insurer. Section 75 - which offers refunds on failed credit card purchases - applies to claims for breach of contract or misrepresentation and is unlikely to apply in this situation (In any event the rights under EU Reg 261/2004 are far more generous). If the company you booked with cancels your booking because of coronavirus, contact them. Find out more about claiming on your travel insurance from the Money Advice Service. Some centres in some regions may continue to operate the Passport Passback service, returning processed passports to customers. You normally have 120 days to raise a chargeback claim with your card issuer from the expected delivery date of the goods or services not being provided. But given the current strain on the travel market and the current practices that exist, the complexity involved in getting a refund has become clearer. For safety reasons, select countries have sanctioned courier return of submitted passports and documents It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. If you accept an alternative to a cash refund this may mean that you cannot later decide to claim for a refund from your card issuer, or claim under your insurance policy. One way to get a refund is for your debit or credit card provider to reclaim the money back from the travel provider, under specific circumstances set out in the card scheme (Mastercard, Visa and Amex) rules. It is important to note that chargeback is not a statutory right. The COVID-19 pandemic is creating a situation that is changing daily, if not hourly at present time. We are encouraging insurers to support you through the process of understanding your options and getting your refund. In some cases, you may be better off making a claim through that route. In such cases, the Visa Application Centre is strictly following the instructions of the concerned diplomatic mission and cannot track your application during the assessment process within an Embassy/Consulate. Most countries have issued detailed travel advisories and have put in place border control measures, in view of the ongoing COVID-19-related developments. Check the government guidance on wedding and event contracts on GOV.UK. One way to get a refund is for your debit or credit card provider to reclaim the money back from the travel provider, under specific circumstances set out in the card scheme (Mastercard, Visa and Amex) rules. You can chase the company if you don’t get your refund on time. going to, in the fields provided). Unfortunately, under these circumstances you will have no rights to a refund or a replacement flight (unless of course you purchased a flexible ticket that allows changes or cancellation). Coronavirus: Guidance for Visa cardholders. Your refund should be paid: If something was cancelled that wasn’t a package holiday or European flight, check the terms and conditions to find out when you’ll get your refund. Hence, for detailed information and to check if this applies to you, refer to the travel advisories issued by governments on the website of the respective country/embassy/consulate, or www.vfsglobal.com (see Question 1 on how to access this information on the VFS Global website). It can also differ depending on whether you used a credit or debit card to purchase the goods or service. Your claim can include any circumstances where the product is faulty or the retailer does not deliver what they promised, including if they go out of business. You can try to get a refund from your card provider at the same time as starting your insurance claim. If you have travel insurance, you should contact your travel insurance provider before accepting a voucher, so you understand what this will mean for your insurance cover. Thank you, your feedback has been submitted. If you wish to enforce your rights under the EU Regulation, then you should contact the operating air carrier – not the agent. Passengers have been left furious after airlines including easyJet have refused refunds for flights cancelled due to the coronavirus outbreak- here are your rights, Get our daily coronavirus email newsletter with all the news you need to know direct to your inbox. This will depend on your individual case and any contractual terms. Generally, you should not have to contact your card issuer about a Section 75 claim before contacting your insurer. Our. That means travelers who have booked via a third-party site such as Expedia or Booking.com should contact those sites directly. They could then, where appropriate, seek to claim back from your card issuer if there is a valid claim. its own. AXA UK, one of the leading travel insurers, agrees with that view. Copyright © 2020 FCA. You have the right to a refund – or you can choose to rebook for another time. Contact us by web chat, email, phone or post: See the latest news stories, speeches, statements, press releases and warnings. If something you were planning to do has been cancelled because of coronavirus, there might be things you can do. a majority of governments we serve have suspended applications for all visa categories. We think having choice is important. Click here to visit this section on the gov.uk website to access this information. If customers are seen to be showing COVID-19 symptoms, including explains more about how we use your data, and your rights. "Any visa application will be assessed considering the Covid-19 enhanced border measures and an applicant's individual circumstances," an Australian government spokesman said. are accepting visa applications in certain categories. As concerns about Covid-19 spread, thousands of travelers across the globe are canceling or reconsidering their travel plans.